Store Policies

BRIDAL SHOP

1) ALL SALES ARE FINAL! NO REFUNDS ON FULL OR PARTIAL PAYMENTS! Please make your selections carefully.

2) All special orders require a non-refundable partial payment of 50% of the total cost to secure the order. No changes to the order will be made or allowed once it has been called in to the designer. We do not refund for any reason; so once again, please make your selections and decisions carefully.

3) Any and all returned checks will be subject to any and all bank fee’s and you will be charged twice the face value of the original amount. Additionally, you will still be accountable for the remaining balance of the order. Failure to do so will result in the entire bridal party order held until the matter is settled. No checks can be used as final payment on any orders!

4) Primadonna Bridals will not be responsible for any problems with garments altered by anyone not affiliated with Primadonna Bridals. Please choose your alterations specialist carefully and ask for references when possible. Alterations fee’s ARE NOT included in the cost of the garment. All fees are paid directly to the alterations specialist and not to Primadonna Bridals.

We are happy to assist you with any corrections to your garment for the regular alterations fees. We will impose fee’s for alterations which need to be done to a garment after all initial alterations have been approved and signed off by the bride. We are not responsible for the cost of additional alterations if you lose or gain weight after any initial alterations have taken place. We also are not responsible to repair a garment after it has left our salon. If you need repairs, a fee will be imposed.

5) Primadonna Bridals promises to place your order as soon as all proper payments are secured. We recommend 8-12 weeks for bridesmaids and 16-20 weeks for bridal gowns to ensure enough time for postal delays and or any special alterations necessary. We are not responsible for delays due to weather, strikes or any unforeseen circumstances with the postal services. You will be given a confirmation date of the estimated time of arrival when the gown is purchased so you can plan accordingly.

6) No changes can be made to an order once it is placed. Make your selections carefully.

7) Balance must be paid in full within 30 days of arrival notice. Failure to do so will result in the garment to be put out for sale and no refunds will be made. Customers will be notified the day their order has arrived. The order must be paid for and picked up or scheduled for alterations within 30 days of notification. You will have 30 days to retrieve your gowns after any alterations services. Failure to do so will result in a $2.00 per day storage fee while the gown is in our possession. Gowns will be stored up to 3 months only. If no effort is made by the purchaser to retrieve the gown, it will be sold and the original invoice will be cancelled. NO REFUNDS WILL BE MADE.

We unfortunately do not have the storage space to warehouse all our orders for an extended length of time. Special arrangements can be made in advance, but a fee will still be imposed.

8) For security purposes, orders will be released ONLY to the original purchaser unless advance notification and identification is given. We do not disclose any information about any orders to anyone but the original client. Please do not send in friends and/or family members to ask to see your gown without your presence. You selection should be special and therefore we keep your information very discrete.

9) Clearance items must be paid for in full at time of selection. Policies for alterations and storage remain in effect as listed above.

Over size charges:**

Maids/Mom .............$15.00

Flower girls .............$15.00

Bridal.................$50.00

** over size is 16 + in women and 6+ in children.

We apologize for this, however these are costs incurred to us by the manufacturer and are not factored into the sample prices.

All policies are subject to change without notice. Please see management concerning any questions you may have at the time of purchase. We appreciate your patience and cooperation.

DISC JOCKEY SERVICES

MINIMUM 50% non-refundable deposit and a signed contract are required to secure the date of your choice. Balance due upon completion of DJ services.

Deposits are NON-REFUNDABLE.

Cancellations/Postponements up to 91 days before the event will result in deposit being put towards a rescheduled event to occur within 1 year of originally scheduled date, and will be subject to availability. If your new rescheduled date is not available, and no other date is chosen that falls within that year timeframe, all money on deposit will be forfeitted.

Cancellations/Postponements more than 90 days before event will forfeit any money on deposit.

Cancellations/Postponements 89 days or less before event will require full payment for the event as if it had actually occured. This is due to the fact that once a date has been reserved, I will usually turn down 3-4 more requests for that same day.

See Boulder & Tumble Music DJ Service website for more details and pricing information.